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Terms & Conditions

Terms and Conditions of Sale
Shipping and Handling
Delivery Time & Cost
Back Orders
Guarantee
Returns
Privacy Policy
Cookie Policy
Ethical Trading Policy

Terms and Conditions of Sale

Welcome to Richard Paul Russell Ltd. Richard Paul Russell ltd is a privately owned limited company. We provide access to the www.r-p-r.co.uk website (the 'website') and sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the website as by using the website, you signify your agreement to be bound by these conditions. You might also like to print a copy so that you can remind yourself what you agreed to.

1. Your Account

When you use the website, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account.

Please ensure that the details you provide us with are correct and complete and let us know immediately of any changes to the information that you provided when registering.

Richard Paul Russell Ltd reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy

Please review our Privacy policy, which also governs your visit to www.r-p-r.co.uk, to understand our practices.

3. Access to www.r-p-r.co.uk

We will try to make the website error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will try to keep this to a minimum.

4. Licence for website access

Richard Paul Russell Ltd grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent from Richard Paul Russell Ltd. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Richard Paul Russell Ltd without express written consent. You may not use any meta tags or any other 'hidden text' utilizing Richard Paul Russell Ltd's' or its affiliates' names or trademarks without the express written consent of Richard Paul Russell Ltd. Any unauthorised use terminates the permission or license granted by Richard Paul Russell Ltd.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page at www.r-p-r.co.uk as long as the link does not portray Richard Paul Russell Ltd, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Richard Paul Russell Ltd logo or other proprietary graphic or trademark (including those of Richard Paul Russell Ltd's exclusive brands) as part of the link without our express written consent.

5. Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You must not use the website for any of the following:

• for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
• to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any 'spam'
• to cause annoyance, inconvenience or needless anxiety.

6. Copyright and database rights

All content included on the website, such as photographs, text, graphics, logos, button icons, images and software, is the property of Richard Paul Russell Ltd, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Richard Paul Russell Ltd and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Richard Paul Russell Ltd or our software suppliers and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilize parts of the contents of the website without Richard Paul Russell Ltd's express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (either once or a number of times) for re-utilization any substantial parts of this website, without Richard Paul Russell Ltd's express written consent. You also may not create and/or publish your own database that features substantial parts of this website (e.g. our prices and product listings) without Richard Paul Russell Ltd's express written consent.

7. Copyright claims

Richard Paul Russell Ltd wants to respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please Contact us.

8. Trademarks

Richard Paul Russell Ltd and other marks indicated on our website are trademarks or registered trademarks of Richard Paul Russell Ltd in the European Union, USA, Canada, Australia, China, Japan, Korea, Norway, Russia, Turkey, Singapore and/or other jurisdictions. Some of Richard Paul Russell Ltd's exclusive brands like Kestrel Weather Meters are also protected by trademark registrations in some countries.

Richard Paul Russell Ltd's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Richard Paul Russell Ltd. Richard Paul Russell Ltd trademarks and trade dress may not be used in connection with any product or service that is not Richard Paul Russell Ltd's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Richard Paul Russell Ltd.

All other trademarks not owned by Richard Paul Russell Ltd that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Richard Paul Russell Ltd.

9. Our contract

When you place an order to purchase a product from Richard Paul Russell Ltd, we will send you an email confirming receipt of your order and containing the details of your order. That email will also confirm the cost of delivery which will be added to the purchase price. You can find out more about how we calculate the cost of delivery by clicking here.

Your order represents an offer to us to purchase a product which is accepted by us when we despatch that product to you and is confirmed by an email we send to you confirming that we have despatched the goods (the 'Despatch Confirmation E-mail'). That acceptance will be complete at the time we send the Despatch Confirmation Email to you. Any products on the same order which we have not confirmed in a Despatch Confirmation Email to have been despatched do not form part of that contract. You are seeking to enter into a contract with Richard Paul Russell Ltd, when you place an order.

10. Returns

Please review our Returns policy, which applies to products purchased from us. In some countries you may have a statutory right to return goods during an initial cooling off period as an alternative to our returns policy. If you would like to exercise any statutory right of return please let us know.

11. Pricing and availability

We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable.

Despite our best efforts, a small number of the thousands of products in our catalogue are mispriced. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of that cancellation.

12. Customs

When ordering goods from Richard Paul Russell Ltd for delivery overseas the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges must be borne by the recipient, we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from Richard Paul Russell Ltd, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

13. Children

www.r-p-r.co.uk does not sell products for purchase by children. If you are under 18, you may use www.r-p-r.co.uk only with the involvement of a parent or guardian.

14. Electronic communications

When you visit www.r-p-r.co.uk or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that those communications be in writing. This condition does not affect your statutory rights.

15. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Terms & Conditions at any time. You will be subject to the Terms & Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

16. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

17. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

18. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts. Your statutory rights are not affected by these terms and conditions.

19. Our details

www.r-p-r.co.uk is a trading website of Richard Paul Russell Ltd, a limited company registered in England & Wales with registration number 2746689.

You can contact us by clicking here.

Or you can contact us by post through our offices in Milford on Sea:

Richard Paul Russell Ltd
The Lodge
Unit 1 Barnes Farm Business Park
Barnes Lane
Milford on Sea
Hampshire
SO410AP
United Kingdom

VAT Reg. No. GB 580 2603 58

Shipping And Handling

Delivery information

• Your order will be shipped as soon as possible, subject to payment authorisation & stock availability. This is usually by the next working day after order placement.
• You'll only be charged once per order for delivery if we need split your order. However please note that if you request the order split, you will need to pay for postage on each shipment.
• We'll do everything we can to make sure your order arrives on time, but please allow for any adverse conditions which might affect deliveries from the UK to your area, including (but not limited to) extreme weather or disruption to postal services / airlines.
• We cannot accept responsibility for any parcels where special delivery instructions are included in the delivery address.

Where's my order?

• Has my order been shipped yet?
• How can I track my parcel once shipped?
• I've allowed the full delivery time but still don't have my order

Has my order been shipped yet?

Once an order's been shipped it will show as 'completed', and you'll also get an email to let you know it's been transacted.

Please then allow the appropriate delivery time. If we sent your shipping confirmation email before 12noon (GMT/BST) Mon-Fri, then the goods will leave our warehouse the same day. If the email was sent after this time (or at any time on a UK public holiday), your goods will be collected by the carrier on our next working day.

How can I track my parcel once shipped?

• Standard delivery orders
• Express delivery orders

Standard delivery orders

Your order will be delivered by either Royal Mail (It won't have a tracking number) or FedEx in the UK or by TNT or your local postal service (It won't have a tracking number) outside the UK.

Please allow the appropriate delivery time

Standard delivery parcels don't need a signature, but if they can't fit through your letterbox a card should be left to let you know delivery was attempted, together with details of where you can collect it from / how to rearrange delivery.

Express delivery orders

Your order will have a tracking number once it's on its way. It will be delivered by either Royal Mail (UK) FedEx (UK) or TNT (outside the UK).

UK addresses

Orders need to be placed before 12noon (GMT/BST) Mon-Fri for next working day delivery. Royal Mail tracking refs look like this: AA111111111AA

Express delivery orders will need a signature, so if no-one is available to sign for the parcel it will be returned to your local Royal Mail delivery office, and a card left detailing where you can collect it from / how to rearrange delivery.

Non-UK addresses

Your order will have a tracking number once it's on its way.

Deliveries will need a signature, so if no-one is available to sign for the parcel it will be returned to the local depot, and a card left telling you what to do next.

Delivery Time & Cost

We process your order right away. We will normally ship your order to you within 2 business days . International orders are generally received in under 7 days. If shipping is likely to take longer we will notify you by e-mail.

UK

All 'next working' day orders should be placed before midday to ensure this service is available.

Service Cost Delivery Time Further Info
1st class mail
Royal Mail
FOC 1-2 working days from despatch Orders under £20
1st class Recorded Delivery
Royal Mail
FOC 1-2 working days from despatch (Mon to Fri) when ordered by 1pm Orders under £200
Signature Required
Next Day
Courier
FOC Next Day (Mon to Fri) when ordered by 1pm Orders over £200
Signature Required
Special Delivery
Royal Mail
£7.50 Next Day before 1pm (up to 2kg) Signature Required
Special Delivery
Royal Mail
POA Next Day before 9 am Signature Required
Saturday Guaranteed
Royal Mail
£22.50 Saturday Delivery before 1pm (up to 1kg) Signature Required
Saturday Guaranteed
Courier
POA Saturday Delivery Signature Required

 

Europe - EU

(Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, & Sweden)

Service Cost Delivery Time Further Info
Air Mail Calculated by weight at checkout 3-5 working days from despatch (over 2kg)  
Express Courier £32.75 1-2 working days from despatch (up to 2kg) Signature Required
Express Courier Calculated by weight at checkout 3-5 working days from despatch (over 2kg) Signature Required

 

Europe - Non EU *

Service Cost Delivery Time Further Info
Express Courier Calculated by weight at checkout 1-5 working days from despatch (over 2kg) Signature Required

 

International - Rest of World *

The shipping charge will depend on the country and will be displayed when finalising your order.

Service Cost Delivery Time Further Info
Express Courier Calculated by weight at checkout 2-6 working days from despatch (over 2kg) Signature Required

 

* All customs, duty & taxes are responsibility of the customer

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Guarantee

All of our products come with at least a one year guarantee.

The guarantee does not apply to:

a) batteries, whether contained in a unit or sold individually;

b) units that have been subjected to misuse, negligence, accident or improper maintenance or application;

c) humidity sensors damaged by contact with salt water;

d) units which have been repaired or altered without our prior consent.

If a unit is deemed to be defective it should be returned to Richard Paul Russell Limited. The guarantee does not affect the buyers' statutory rights. If for any reason you have a complaint we will endeavour to respond within five working days of receiving the complaint.

Reaching Us

If you need to reach us, please email us at sales@r-p-r.co.uk, alternatively, you can call on +44 (0) 1590 679755 or fax us on +44 (0) 1590 688577 or write to us at

Richard Paul Russell Ltd
The Lodge
Unit 1 Barnes Farm Business Park
Barnes Lane
Milford on Sea
Hampshire
SO410AP
United Kingdom

Our office hours are 9 am to 5 pm Monday to Friday excluding public holidays.

If telephoning or faxing us standard call charge rates apply.

We endeavour to respond to complaints within five working days.

Returns Policy

If you're not completely happy with an item, just return it to us in the same condition you received it for an exchange or refund*, within our returns period(s) shown below.

Returns period

Order shipped to UK

Your return needs to reach us within 21 days of our despatch date

Order shipped outside the UK

Your return needs to reach us within 34 days of our despatch date

Returns received outside these periods may not be accepted, or may only be accepted back for an exchange of good to the same or greater value, so please also allow enough time for your goods to get back to us - in the UK, 4 working days via Royal Mail is usually sufficient, or from outside the UK 10 working days via standard mail.

We'll always make allowances for disruption to postal services and airlines which might affect your return getting back to us, but if you think your return may be late for any other reason, please contact us as soon as possible.

• Items that can't be returned *
• Services that can't be refunded **
• Your right to cancel under the UK's Distance Selling regulations is unaffected

* Items that can't be returned

Most items can be returned, with the following exceptions:

SpaceLoggers can't be returned once used
RH Calibration Kit can't be returned once opened
Certain products are excluded from our returns policy. If this applies it'll be clearly stated on the product page before you purchase

Your statutory rights are unaffected.

** Services that can't be refunded

If goods are returned:

Calibration Certificates. Any calibration certificates ordered will not be refunded.
Shipping charges won't be refunded unless the goods were faulty. However, if you've asked for replacement items you won't be charged again for shipping. Unless you request otherwise, replacement items will always be sent via standard mail, whichever shipping method was on your original order. Replacements can be sent via express delivery if you ask for this on your return form, and the difference in cost between the two services will be charged to your card.

UK Distance Selling Regulations - how to cancel

• Under the UK's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item apart from items made to your specification, clearly bespoke items, or items which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This right may be exercised at any point from the time of ordering up to and including the 7th working day after delivery.
• To cancel this contract, you need to let us know (you can email us). Please state the order number and give your clear instructions to cancel the order.
• If we've already shipped your order, you'll need to package all the items and send them back to us at your cost. Click here for the relevant returns address. If you don't return the items, we may arrange to collect them from you at your cost.
• We will refund you for the items and any original delivery charge upon receipt of the returned order, and in any case within 30 days after we receive your notification to cancel.

Faulty goods

If anything you order from us fails prematurely due to either defective workmanship or materials, we will provide you with an appropriate remedy, which may be replacement, or full or partial refund.

If you feel that an item you've received is faulty, please call us for assistance.

Privacy Policy

Please read this Privacy Policy carefully as the terms may have changed since your last visit to this website.

By using this website and/or registering with www.r-p-r.co.uk, you are accepting and consenting to the practices described in this Privacy Policy.

Your privacy and security is important to us. This statement sets out Richard Paul Russell Ltd's data protection policy for the information that you provide to us when using this website (the "website").

Our Privacy Policy describes the ways we collect your personal information and governs how we will deal with it. We aim to ensure that any personal information we obtain and use will always be held, used and transmitted in compliance with UK data protection rules. If you have questions or concerns about our Privacy Policy, please contact us.

Where this Privacy Policy contains hyperlinks to other pages on our website, we recommend you click on those links as they may contain additional important details about our Privacy Policy.

The website may contain links to third parties' websites. Richard Paul Russell Ltd assumes no responsibility for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.

Richard Paul Russell Ltd may occasionally amend this Privacy Policy to reflect regulatory requirements and changes in our information collection and disclosure practices. Any new policy will automatically be effective when it is published on the website. You should therefore return here regularly to view our most up to date Privacy Policy. We also advise you to print a copy for your records.

Opting in and Opting Out

You may opt out at any time even if you have previously given your consent, although it will take a short while for the changes in your preferences to become effective. If you are not clear how to opt out please contact us here.

Access to your Personal Information

You can request to see your details, and correct or update them at any time to suit you. We also want to give you the opportunity to identify any inaccuracies in any other information we hold about you. Where possible, if Richard Paul Russell Ltd is informed of the inaccuracy of any personal information, we will make appropriate corrections. You can ask to see, update or amend any information we hold on you by contacting us.

Solving Problems

If you have any concerns, please email Richard Paul Russell Ltd Customer Service or call us between 9am and 5pm GMT. If your dispute is not addressed to your satisfaction, please email the Managing Director.

1. Information We Collect About You

The information we collect from you depends on what activities you are carrying out on our website, whether you are logged in or not and whether you are making a purchase. We may collect:

• contact information, such as name, address and telephone number,
• online contact information, such as your email address,
• purchase information, such as credit card details,
• navigation and click-stream data, the time of accessing the website, duration of your visit, products you viewed or searched for, items in your basket, at which stage you abandoned your basket,
• information from cookies or web beacons.

2. How We Collect Your Personal Information

Richard Paul Russell Ltd obtains information from you in three ways:

• either by you typing your personal details in,
• by the automatic collection of information about you as you use the website,
• or from third parties.

A) Keying in your details

If you wish to place an order we will ask you to key in your contact and financial information as you proceed through the stages of making a purchase, in order to process and deliver your order. Similarly, if you request a catalogue, data sheet or other product information, we will ask you to enter your name and delivery details or if you wish to receive email alerts, we will ask you to provide your email address.

B) Automatic collection

Like most websites, our website uses cookies and web beacons to enhance your shopping experience. A cookie is a piece of data that our website automatically transfers to the hard drive of your PC or mobile device when your browser accesses our website.

You can find out more about this type of technology through your internet browser. For example:

• If you use Internet Explorer click 'Help' on the toolbar then search on 'Cookies' in the box which appears
• If you use Safari click 'Safari' then 'Preferences' then 'Security'. You can then click 'Help' to learn more about cookies and the options your browser gives you. • If you use Mozilla Firefox you can find out more here.

You may refuse to accept cookies by changing the settings on your browser. However if you change the settings to refuse cookies you may be unable to access certain parts of the site. Unless you have adjusted your browser settings so that the browser refuses cookies, our system will issue cookies when you log on to our site.

The system may also use web beacons which are similar but not identical to cookies in the way they operate. You can find out more about web beacons on Wikipedia here.

If you are only browsing our website and have not logged in, we will not ask you to key in any personal information, but certain information - including computer and connection information, browser type and version, operating system and platform details, the time of accessing the website - is automatically collected about you. The same information will be collected every time you access our website for purposes of completion and support of the activity you are carrying out, anonymous user analysis and research and development.

Third Party Cookies and Web Beacons

We occasionally carry out market research and business development, which a third party assists with, during which they may send a cookie or web beacon. Some of our affiliate organisations may also do that so that they can track your purchasing and browsing behaviour on our website.

C) Information from third parties

Richard Paul Russell Ltd may also obtain information about you directly from third parties, such as new delivery address details from our carriers. We will use this information to update our delivery records and account information. We may also obtain details of your credit history from credit reference agencies, which we use to prevent and detect fraud.

3. How We Identify You

As we explained above, every time your web browser accesses our website, we automatically receive and store certain information about you, by placing a cookie on your computer.

Two types of cookies are used on our website

1. Session cookies (which remain in the cookie file of your browser only so long as you are accessing the website) are used:

• to allow you to carry information from one page of our website to another without having to re-enter information,
• to allow you to maintain a shopping basket during each visit that you make to the site, and
• within registration or login mode, to allow you to access stored information.

2. Persistent cookies (which remain in the cookie file of your browser for a longer period and store some basic information) help us to identify if you have visited our website previously using the same computer, and if so enable our website to remember the personal information you provided, keep track of the number of visits that you make to our website, where you browse and what you have purchased, and offer you tailored content, even though you may not have logged on.

Emails

Similarly, if you have ever provided us with an email address, we will be able to associate this email address back to your previous browsing and purchase experiences, whether you are logged on or not. We will know whether you have ever requested a catalogue or receive email alerts and will be able to associate this with any other contact information you may have given us.

Logged on

If you log in, then in addition to the information above, we will be able to associate your log in with your billing addresses, delivery addresses and your payment details.

4. What We Use Your Information For

The principal purposes for which we collect and store your personal information are to process your orders and deliver products, authorise payment, bill you, respond to your enquiries, get in touch with you about other products and promotional offers, recommend products which we think might be of interest to you, and generally maintain the account you hold with us, together with improving our website.

Marketing and business development purposes

Apart from using your personal information to process any orders you may place, if you provide Richard Paul Russell Ltd with an email address, it will automatically be entered into our regular email update service. From time to time, we may also contact you by post with information on special offers or events regarding our products or services or those of trusted third parties that we think you may be interested in.

If you do not wish to receive updates or marketing information, please contact us. If you do not object to receiving marketing material at the time the information was collected from you, but subsequently change your mind and no longer wish to receive this information, you can opt out.

Occasionally, Richard Paul Russell Ltd may contact you by telephone for the purposes of market research, marketing our products (and for telemarketing) where you have consented to us doing so. You are under no obligation to participate in the call.

In addition, we may use an IP address to identify you and to gather broad demographic information about you, which we will use to assist in the detection of fraud, to help identify problems with our server and to administer our website.

Use of your information by third parties

Richard Paul Russell Ltd will not sell your personal information to third parties. However, on occasions we do share customer information with third parties as described below.

By providing a residential address or email address to us, you are consenting to Richard Paul Russell Ltd disclosing these details to third party databases to which Richard Paul Russell Ltd subscribes. If you have also given your details to at least one other entity which also subscribes to these databases, you may receive catalogues or other information about third party products or services.

Richard Paul Russell Ltd sometimes runs competitions on the website in conjunction with third parties, where we will ask you if you would like to be contacted by the third party sponsoring the prize about its products or services. If you expressly tell us that you want to receive this information, we will pass on your personal details.

Richard Paul Russell Ltd collates statistics about site traffic, sales and other commercial information, which we pass on to third parties to assist us in improving the services we provide to you. We also use demographic information to tailor the website to the interests of our customers, which we share with third parties, again on an aggregate basis only so that they can build up a better picture of our customer base and general consumer trends.

By making a purchase on the website, you consent to Richard Paul Russell Ltd sharing your personal information with third parties as is necessary to process your order, for example, to banks, credit card companies and carriers. Those third parties may be in countries outside of the United Kingdom. For example if you are based in the UK and you ask us to deliver goods in South Africa we may need to transfer your details to a courier in South Africa. You consent to that transfer of data. You also consent to us exchanging information with other companies in the interests of fraud detection and prevention and credit risk reduction or abuses of our website. In performing these checks, personal information provided by you may be disclosed to a credit reference agency, which may keep a record of that information. This is done only for identity verification purposes; no credit check is performed and it should not affect your credit rating. Richard Paul Russell Ltd may also pass your personal information to our couriers or other agents if they need to contact you to process or arrange delivery of your order.

Richard Paul Russell Ltd may disclose your personal information if necessary to comply with regulations or law or to assist with law enforcement, to enforce the terms under which you trade with Richard Paul Russell Ltd, or to protect our property and other rights.

You may have accessed our website via a hyperlink from the website of one of our trading partners. If so, you consent to your personal details and purchase information, including behavioural patterns, being shared between Richard Paul Russell Ltd and that trading partner in accordance with our contractual relationship with that trading partner.

In the unlikely event that Richard Paul Russell Ltd is sold, or some of its assets transferred to a third party, your personal information, as a valuable asset of the company, may also be transferred. However, use of your personal information will remain subject to this Privacy Policy. Similarly, your personal information may be passed on to a successor in interest in the event of a liquidation or administration of Richard Paul Russell Ltd. You hereby consent to those transfers occurring.

5. Security

What Security Checks do we carry out?

As part of our policy to protect against the fraudulent use of credit cards, we carry out security checks on orders. These can take various forms, and may involve contacting you by telephone before your order is processed.

From time to time it may be necessary for us to ask you to provide a copy of a recent statement header for the card being used on your order. Please note that we are only interested in confirming information already provided on your order, i.e. the billing name and address and card issuer details, and do not need to see actual transactions, which can be covered up. If you have any concerns regarding security, please let us know. We hope you appreciate that these measures are a necessary precaution, undertaken in the interests of fraud prevention.

Firewalls

Occasionally our site is blocked by a firewall. If you are using a personal firewall stopping and restarting the firewall may fix the problem. If it is a corporate firewall you may wish to contact your organisation's IT department.

Ethical Trading

Through an ethical trading philosophy and our environmental policy statement, we are striving to ensure that what we buy, use and dispose of and what we do as a business helps, albeit in a small way, to build a fairer, more ethical, socially just and environmentally sustainable world.

Ethical Trading Policy Statement

Richard Paul Russell Ltd will aim to trade ethically. To implement this policy, we will:

• Not take advantage of lower employment or manufacturing costs in developing countries;
• Not trade with those countries which our directors believe are violators of human rights.
• Refuse to work with any client or prospective client which we have reason to consider exploits humans, animals or the environment unfairly.

Richard Paul Russell Ltd's commitment to its suppliers, service providers and customers

Richard Paul Russell Ltd recognises that our ethical and social performance and reputation is a key part of our overall commercial success.

Employees:

Richard Paul Russell Ltd is committed to ensuring that our employment practices and the enforcement of corporate regulations ensure the protection of the rights of all those who work for us. In many areas we aim to operate above the minimum standards required by law to ensure our employees are safe, rewarded and valued. As we of course expand and become larger we will be able to offer more opportunities for our staff.

Customers:

Richard Paul Russell Ltd is committed to demonstrating its ethical and social responsibility credentials to enable customers to make informed choices about whose services they purchase.

Suppliers:

Richard Paul Russell Ltd is committed to monitoring social standards in our supply chain, and we encourage our suppliers to operate to the same ethical standards we employ ourselves.

Richard Paul Russell Ltd's Ethical Trading Code of Practice:

This Code of Practice applies to:

• Staff directly employed by Richard Paul Russell Ltd on temporary or permanent contracts.
• Staff employed or provided by contractors or employment agencies to work on Richard Paul Russell Ltd's premises or to undertake work for or on behalf of Richard Paul Russell Ltd

• No forced, bonded or involuntary labour shall be used.
• All employment with Richard Paul Russell Ltd is freely chosen.
• Staff are not required to lodge deposits or identity papers with us.
• Staff are free to leave Richard Paul Russell Ltd after reasonable notice.
• No child labour shall be used
• There shall be no recruitment of child labour.
• Children or persons under 16 are not employed at any time, day or night.
• Children or persons under 18 are not employed full-time.
• Working conditions are safe and hygienic.
• Richard Paul Russell Ltd takes adequate measures to prevent accidents and minimise potential hazards.
• Staff receive regular health & safety training.
• Staff have unrestricted access to toilet facilities and drinking water.
• Richard Paul Russell Ltd has a published Health & Safety Policy.
• Working hours and remuneration are reasonable and comparable to other companies in our sector and regular employment is provided.
• Staff pay rates are above the national legal minimum standards.
• Staff are given written terms and conditions of employment that details the employment relationship between and the respective obligations of the employee and employer, rates of pay, working hours, grievance and disciplinary procedures, holiday entitlement, absence and sick pay rules and notice periods for termination of employment.
• No deductions are made from wages as a disciplinary measure, and pay slips detailing lawful deductions are provided for each pay period.
• Labour only contracting, sub-contracting and fixed term contracts are not used as a means to avoid obligations under labour or social security laws.