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Terms & Conditions

Terms and Conditions of Sale
Shipping and Handling
Delivery Time & Cost
Back Orders
Guarantee
Returns

Terms and Conditions of Sale
Welcome to Richard Paul Russell Ltd. Richard Paul Russell ltd is a privately owned limited company. We provide access to the www.r-p-r.co.uk website (the 'website') and sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the website as by using the website, you signify your agreement to be bound by these conditions. You might also like to print a copy so that you can remind yourself what you agreed to.

1. Your Account
When you use the website, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account.

Please ensure that the details you provide us with are correct and complete and let us know immediately of any changes to the information that you provided when registering.

Richard Paul Russell Ltd reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy
Please review our Privacy policy, which also governs your visit to www.r-p-r.co.uk, to understand our practices.

Our Privacy Policy describes the ways we collect your Personal Information (PI) and governs how we will deal with it. We aim to ensure that any PI we obtain and use will always be held, used and transmitted in compliance with existing UK data protection rules & the General Data Protection Regulation.

3. Access to r-p-r.co.uk
We will try to make the website error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will try to keep this to a minimum.

4. Licence for Website Access
Richard Paul Russell Ltd grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent from Richard Paul Russell Ltd. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Richard Paul Russell Ltd without express written consent. You may not use any meta tags or any other 'hidden text' utilizing Richard Paul Russell Ltd's' or its affiliates' names or trademarks without the express written consent of Richard Paul Russell Ltd. Any unauthorised use terminates the permission or license granted by Richard Paul Russell Ltd.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page at r-p-r.co.uk as long as the link does not portray Richard Paul Russell Ltd, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Richard Paul Russell Ltd logo or other proprietary graphic or trademark (including those of Richard Paul Russell Ltd's exclusive brands) as part of the link without our express written consent.

5. Your Conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You must not use the website for any of the following:

• for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
• to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any 'spam'.
• to cause annoyance, inconvenience or needless anxiety.

6. Copyright & Database Rights
All content included on the website, such as photographs, text, graphics, logos, button icons, images and software, is the property of Richard Paul Russell Ltd, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Richard Paul Russell Ltd and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Richard Paul Russell Ltd or our software suppliers and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilize parts of the contents of the website without Richard Paul Russell Ltd's express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (either once or a number of times) for re-utilization any substantial parts of this website, without Richard Paul Russell Ltd's express written consent. You also may not create and/or publish your own database that features substantial parts of this website (e.g. our prices and product listings) without Richard Paul Russell Ltd's express written consent.

7. Copyright claims
Richard Paul Russell Ltd wants to respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.

8. Trademarks
Richard Paul Russell Ltd and other marks indicated on our website are trademarks or registered trademarks of Richard Paul Russell Ltd in the European Union, USA, Canada, Australia, China, Japan, Korea, Norway, Russia, Turkey, Singapore and/or other jurisdictions. Some of Richard Paul Russell Ltd's exclusive brands like Kestrel Weather Meters are also protected by trademark registrations in some countries.

Richard Paul Russell Ltd's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Richard Paul Russell Ltd. Richard Paul Russell Ltd trademarks and trade dress may not be used in connection with any product or service that is not Richard Paul Russell Ltd's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Richard Paul Russell Ltd.

All other trademarks not owned by Richard Paul Russell Ltd that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Richard Paul Russell Ltd.

9. Our Contract
When you place an order to purchase a product from Richard Paul Russell Ltd, we will send you an email confirming receipt of your order and containing the details of your order. That email will also confirm the cost of delivery which will be added to the purchase price. You can find out more about how we calculate the cost of delivery by clicking here.

Your order represents an offer to us to purchase a product which is accepted by us when we despatch that product to you and is confirmed by an email we send to you confirming that we have despatched the goods (the 'Despatch Confirmation E-mail'). That acceptance will be complete at the time we send the Despatch Confirmation Email to you. Any products on the same order which we have not confirmed in a Despatch Confirmation Email to have been despatched do not form part of that contract. You are seeking to enter into a contract with Richard Paul Russell Ltd, when you place an order.

10. Returns
Please review our Returns policy, which applies to products purchased from us. In some countries you may have a statutory right to return goods during an initial cooling off period as an alternative to our returns policy. If you would like to exercise any statutory right of return please let us know.

11. Pricing & Availability
We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable.

Despite our best efforts, a small number of the thousands of products in our catalogue are mispriced. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of that cancellation.

12. Customs
When ordering goods from Richard Paul Russell Ltd for delivery overseas the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges must be borne by the recipient, we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from Richard Paul Russell Ltd, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

13. Children
r-p-r.co.uk does not sell products for purchase by children. If you are under 18, you may use r-p-r.co.uk only with the involvement of a parent or guardian.

14. Electronic communications
When you visit r-p-r.co.uk or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that those communications be in writing. This condition does not affect your statutory rights.

15. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Terms & Conditions at any time. You will be subject to the Terms & Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

16. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

17. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

18. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts. Your statutory rights are not affected by these terms and conditions.

19. Our details
r-p-r.co.uk is a trading website of Richard Paul Russell Ltd, a limited company registered in England & Wales with registration number 2746689.

You can contact us by clicking here.
Or you can contact us by post through our offices in Milford on Sea:

Richard Paul Russell Ltd
The Lodge, Unit 1 Barnes Farm Business Park, Barnes Lane
Milford on Sea, Hampshire. SO41 0AP. United Kingdom

VAT Reg. No. GB 580 2603 58


Shipping And Handling

Delivery information
• Your order will be shipped as soon as possible, subject to payment authorisation & stock availability. This is usually by the next working day after order placement.
• You'll only be charged once per order for delivery if we need split your order. However please note that if you request the order split, you will need to pay for postage on each shipment.
• We'll do everything we can to make sure your order arrives on time, but please allow for any adverse conditions which might affect deliveries from the UK to your area, including (but not limited to) extreme weather or disruption to postal services / airlines.
• We cannot accept responsibility for any parcels where special delivery instructions are included in the delivery address.

Where's my order?
• Has my order been shipped yet?
• How can I track my parcel once shipped?
• I've allowed the full delivery time but still don't have my order

Has my order been shipped yet?
Once an order's been shipped it will show as 'completed', and you'll also get an email to let you know it's been transacted.

Please then allow the appropriate delivery time. If we sent your shipping confirmation email before 12noon (GMT/BST) Mon-Fri, then the goods will leave our warehouse the same day. If the email was sent after this time (or at any time on a UK public holiday), your goods will be collected by the carrier on our next working day.

How can I track my parcel once shipped?
• Standard delivery orders
• Express delivery orders

Standard delivery orders
Your order will be delivered by either Royal Mail (It won't have a tracking number) or FedEx in the UK or by TNT or your local postal service (It won't have a tracking number) outside the UK.

Please allow the appropriate delivery time

Standard delivery parcels don't need a signature, but if they can't fit through your letterbox a card should be left to let you know delivery was attempted, together with details of where you can collect it from / how to rearrange delivery.

Express delivery orders
Your order will have a tracking number once it's on its way. It will be delivered by either Royal Mail (UK) FedEx (UK) or TNT (outside the UK).

UK addresses
Orders need to be placed before 12noon (GMT/BST) Mon-Fri for next working day delivery. Royal Mail tracking refs look like this: AA111111111AA

Express delivery orders will need a signature, so if no-one is available to sign for the parcel it will be returned to your local Royal Mail delivery office, and a card left detailing where you can collect it from / how to rearrange delivery.

Non-UK addresses
Your order will have a tracking number once it's on its way.

Deliveries will need a signature, so if no-one is available to sign for the parcel it will be returned to the local depot, and a card left telling you what to do next.


Delivery Time & Cost

We process your order right away. We will normally ship your order to you within 2 business days . International orders are generally received in under 7 days. If shipping is likely to take longer we will notify you by e-mail.

UK
All 'next working' day orders should be placed before midday to ensure this service is available.

Service Cost Delivery Time Further Info
2nd class mail
Royal Mail
FOC 3-5 working days from despatch Orders under £20
1st class Recorded Delivery
Royal Mail
FOC 1-2 working days from despatch (Mon to Fri) when ordered by 1pm Orders under £20
Signature Required
Special Delivery
Royal Mail
£10.00 Next Day before 1pm (up to 2kg) Signature Required
Next Day
Courier
FOC Next Day (Mon to Fri) when ordered by 1pm Orders over £200
Signature Required
Special Delivery
Royal Mail
POA Next Day before 9 am Signature Required
Saturday Guaranteed
Royal Mail
£22.50 Saturday Delivery before 1pm (up to 1kg) Signature Required
Saturday Guaranteed
Courier
POA Saturday Delivery Signature Required

Europe - EU
(Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, & Sweden)

Service Cost Delivery Time Further Info
Air Mail Calculated by weight at checkout 3-5 working days from despatch (over 2kg)  
Express Courier Calculated by weight at checkout 1-2 working days from despatch (up to 2kg) Signature Required
Express Courier Calculated by weight at checkout 3-5 working days from despatch (over 2kg) Signature Required

Europe - Non EU *
Service Cost Delivery Time Further Info
Express Courier Calculated by weight at checkout 1-5 working days from despatch (over 2kg) Signature Required

International - Rest of World *

The shipping charge will depend on the country and will be displayed when finalising your order.

Service Cost Delivery Time Further Info
Express Courier Calculated by weight at checkout 2-6 working days from despatch (over 2kg) Signature Required

* All customs, duty & taxes are responsibility of the customer

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Guarantee
All of our products come with at least a one year guarantee.

The guarantee does not apply to:
a) batteries, whether contained in a unit or sold individually;
b) units that have been subjected to misuse, negligence, accident or improper maintenance or application;
c) humidity sensors damaged by contact with salt water;
d) units which have been repaired or altered without our prior consent.

If a unit is deemed to be defective it should be returned to Richard Paul Russell Limited. The guarantee does not affect the buyers' statutory rights. If for any reason you have a complaint we will endeavour to respond within five working days of receiving the complaint.


Reaching Us

If you need to reach us, please email us at sales@r-p-r.co.uk, alternatively, you can call on +44 (0) 1590 679755 or fax us on +44 (0) 1590 688577 or write to us at

Richard Paul Russell Ltd
The Lodge, Unit 1 Barnes Farm Business Park, Barnes Lane
Milford on Sea, Hampshire. SO41 0AP. United Kingdom

Our office hours are 9 am to 5 pm Monday to Friday excluding public holidays.
If telephoning us standard call charge rates apply.
We endeavour to respond to complaints within five working days.

Returns Policy
If you're not completely happy with an item, just return it to us in the same condition you received it for an exchange or refund*, within our returns period(s) shown below.


Returns Period

Order Shipped to UK
Your return needs to reach us within 21 days of our despatch date

Order Shipped Outside the UK
Your return needs to reach us within 34 days of our despatch date

Returns received outside these periods may not be accepted, or may only be accepted back for an exchange of good to the same or greater value, so please also allow enough time for your goods to get back to us - in the UK, 4 working days via Royal Mail is usually sufficient, or from outside the UK 10 working days via standard mail.

We'll always make allowances for disruption to postal services and airlines which might affect your return getting back to us, but if you think your return may be late for any other reason, please contact us as soon as possible.

• Items that can't be returned *
• Services that can't be refunded **
• Your right to cancel under the UK's Distance Selling regulations is unaffected

* Items That Can't Be Returned
Most items can be returned, with the following exceptions:

SpaceLoggers can't be returned once used
RH Calibration Kit can't be returned once opened
Certain products are excluded from our returns policy. If this applies it'll be clearly stated on the product page before you purchase

Your statutory rights are unaffected.

** Services That Can't Be Refunded
If goods are returned:

Calibration Certificates. Any calibration certificates ordered will not be refunded.
Shipping charges won't be refunded unless the goods were faulty. However, if you've asked for replacement items you won't be charged again for shipping. Unless you request otherwise, replacement items will always be sent via standard mail, whichever shipping method was on your original order. Replacements can be sent via express delivery if you ask for this on your return form, and the difference in cost between the two services will be charged to your card.

UK Distance Selling Regulations - How to Cancel
• Under the UK's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item apart from items made to your specification, clearly bespoke items, or items which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This right may be exercised at any point from the time of ordering up to and including the 7th working day after delivery.
• To cancel this contract, you need to let us know (you can email us). Please state the order number and give your clear instructions to cancel the order.
• If we've already shipped your order, you'll need to package all the items and send them back to us at your cost. Click here for the relevant returns address. If you don't return the items, we may arrange to collect them from you at your cost.
• We will refund you for the items and any original delivery charge upon receipt of the returned order, and in any case within 30 days after we receive your notification to cancel.

Faulty Goods
If anything you order from us fails prematurely due to either defective workmanship or materials, we will provide you with an appropriate remedy, which may be replacement, or full or partial refund.

If you feel that an item you've received is faulty, please call us for assistance.